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FAQ
How long does delivery take?
Orders are prepared in 3–4 days. For security, we use a proxy carrier and discreet packaging.
IMPORTANT: With the current political climate and shipping disruptions in the US, it’s normal for tracking numbers and updates to be delayed—even for domestic orders. Increased carrier backlogs and more frequent law enforcement checks can cause gaps in tracking information. International shipments are also experiencing longer processing and customs times, so extra delays are possible.
Estimated delivery after dispatch: US Domestic: 4–10 days | International: 12–45 days | EU Domestic: 7–16 days
Related questions
How can I track my package?
When will you ship my order?
My package has been ready for carrier but I don’t have a tracking number.
What are my delivery options?
Can I choose expedite shipping services like UPS, DHL, Fedex?
How much is the shipping cost?
My country is not on the list.
Should I use my real name in the address?
My tracking number does not work.
My package is sitting in the origin country/ has a status “Label created” or “Preparing to dispatch”.
My order has not arrived.
I have missed my delivery... / My tracking number has Alert/Failed delivery attempt status.
My package is being returned to sender.
Can you ship to PO box, APO addresses?
Can I change my delivery address?
Are your packages discreet enough?
Do you require a signature?
My package is being held in customs.
What if my package will be seized? Can my address be flagged?
My Package is sitting in California
Do I need to pay taxes if I order to EU? Do you provide invoices?