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FAQ
How can I track my package?
After completing your order & payment, you will receive a tracking number. Identify which carrier (USPS, Royal Mail, China Post etc.) is handling your order and go to their official website to track your package. If you do not know your carrier, you can use one of the following tracking services:
https://www.trackingmore.com/track/
Please keep in mind that any international shipping service can experience common delays in updating orders’ delivery status. Sometimes, the tracking information is only updated when the package arrives at the customs of the destination country.
Related questions
When will you ship my order?
My package has been ready for carrier but I don’t have a tracking number.
What are my delivery options?
Can I choose expedite shipping services like UPS, DHL, Fedex?
How much is the shipping cost?
How long does delivery take?
My country is not on the list.
Should I use my real name in the address?
My tracking number does not work.
My package is sitting in the origin country/ has a status “Label created” or “Preparing to dispatch”.
My order has not arrived.
I have missed my delivery... / My tracking number has Alert/Failed delivery attempt status.
My package is being returned to sender.
Can you ship to PO box, APO addresses?
Can I change my delivery address?
Are your packages discreet enough?
Do you require a signature?
My package is being held in customs.
What if my package will be seized? Can my address be flagged?
Do you ship HGH/HCG frozen?
My Package is sitting in California
Do I need to pay taxes if I order to EU? Do you provide invoices?