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home FAQ ISSUES / RESHIP & REFUND My package is lost.

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My package is lost.

If you do not receive the purchased goods within 30 days of the order date for domestic shipments, or within 60 days for shipments from abroad, you must notify us in writing at our contact address to investigate and in case of confirmed loss initiate a reship.

Related questions

I have received a seizure letter. My product is of a poor quality / My product is under-dosed. My product appears to be frozen / to have crystallized. My products got damaged. My order is not complete. I received wrong items. I have ordered vials and received amps. I want a refund / reship.
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